I have a Potterton Profile 100e last made 2001...
You do not say what is wrong with what - i.e after the 8 or so hours working what happens when the boiler is asked to fire up - does the fan run? Does the pilot light come on? What do you mean by "lock-out"? What is a "wax therman unit"
Can you make hot water with your hot water tank immersion heater - or is it another type of Potterton 100e and not a Profile model?
Who is providing the service - not British Gas I'm sure - they usually ask £600 for a clean and flush.
Peccavi
June 2009