Hi jd,
I've fixed mine by stripping and cleaning the pump head.
First get a TORX screwdriver, T 15, with a long enough shaft and part the 2 halves of the machine.
You will need to identify the pump head.
Have a metric allen key as well to take the pump head off.
Get yourself a diagram from espares.co.uk website.
Select "pressure washers"
Go to K3 series machines.
Find K301B TV. (Same pump)
Look on the left side for a panel that gives "parts diagrams".
Select "cylinder head".
See exploded view, copy/print it for future(if this is your model) there are early and late versions of the 411a.
If not open up other 3 series machines because your pump will undoubtedly be on another model.
See items 10,15,16,17,18.
This is where the debris was on mine, particularly 17, holding the valve open, hence no pressure.
Mine functions now but doesn't seem powerful enough and I suspect valves 15 and 10 have worn faces allowing some loss of pressure(back flow)
The 15 set is a couple of quid elsewhere on espares I'm not sure about the others but the web will track them down.
First off, strip and clean. Most items come apart with a firm pull but be careful to get the deterg lever(4) correctly hooked under the pump/on/off lever when refitting the head because it works the on/off switch as well.
Take care to ensure all o rings /seals etc are correctly positioned on assembly as they are easily damaged.
Lastly, fit the piston seals, if good, to the pump body first. Ensuring they are the right way round, sealing lips inward. Lube with washing up liquid when fitting head back to pistons.
Piston seals are in packs of 3 from spares people, as are all the little valves.
Clean up first and this may be all you need.
Don't use dirty water for the machine, tap water only!!
Most problems are from using water from drums/tanks etc
If all else fails, call Karcher on 01295 752000
Regards
t.r.services
July 2009