I just bought my second Rowenta yesterday. It is the Rowenta Professional DM 890. The paperwork gives the following contact information:
Telephone: (718)396-0600
www.rowentausa.com
"If your appliance needs service, ship the product to your nearest regional service center. Be sure to put your name on outside of shipping box (no P.O. boxes please). If in warranty, Rowenta will repair or replace product at their discretion. If the product is out of warranty, you will be advised of the cost to repair before any work begins."
Main service centers are:
Turnpike Appliance
3495A Lawson Blvd.
Oceanside, NY 11572
516-483-5596
OR
Authorized Appliance
1644 West Ogden Avenue
Downers Grove, IL 60515
630-852-1550
Hope this has been some help.
Sandy Delia
February 2006