This table can be useful
http://www.homeheatingguide.co.uk/efficiency-tables.php
It's a Ravenheat boiler - if it has a built in timer it's probably an RSF 84ET or an RSF 100ET
If it doesn't have a built in timer then probably RSF 84E or RSF 100E
The difference between the 84 and the 100 is the heat output - 84 = 24.1 kW and 100 = 29kW
The efficiency according to the table is about 77% which is quite low. "High Efficiency" is probably just marketing hype. 90% efficiency and more is not uncommon in modern boilers.
I am not a boiler person and put lots of rubbish answers in here but I would guess the diverter valve is playing up - you probably need a service engineer. They are all excellent and none of them ever guess what the problem is - like I do.
http://www.diyfaq.org.uk/plumbing/combi.html
Good luck...
Peccavi
June 2009