They screwed up a software download on Sunday night.
See top up tv web site and select help.
The following information is detailed as of the morning of Tuesday 5th.
Two procedures, the first to revert to previous standard of software and if that fails the second to reformat the hard drive hence re-initialising the box.
Does your Thomson DTi6300 fail to power on normally?
We have been made aware of an issue causing some Thomson DTi6300 boxes to fail come out of standby (to solid green light). Typically the box will show a constant amber light. If this has affected your box and you have tried to power the box off and on at the wall at least twice, please try the following procedures:
Procedure 1: Front Panel Reset (software revert)
Note: you will need to be able access the back of the DTR and the front panel buttons and it may take several attempts to get this to work as it is all in the timing!
1. Remove power to the unit by removing the power cable from the back of the DTR.
2. Wait 20 seconds and restore the power cable while holding in the standby/power on button on the front panel of the DTR.
3. Release the standby button immediately you see a light ?blip? on the DTR front display and then immediately press the following front panel arrow buttons quickly and in the sequence Menu then OK
4.The DTR will now show the Orange LED with the Green LED flashing until the revert has been completed in about 60 seconds. The DTR will return to ON automatically.
5. If requested, perform a channel scan to complete the operation
Procedure 2. Front Panel Reset (Reformat HDD)
Attention: this will unfortunately cause your recordings to be lost.
Remove power to the unit by removing the power cable from the back of the DTR.
2. Wait 20 seconds and restore the power cable while holding in the standby/power on button on the front panel of the DTR.
3. Release the standby button immediately you see a light ?blip? on the DTR front display and then immediately press the following front panel arrow buttons quickly and in the sequence Up>Down>Left>Right
4.The DTR will now show the Orange LED with the Green LED flashing until the format has been completed in about 60 seconds. The DTR will return to ON automatically.
5. If requested, perform a channel scan to complete the operation
Rab
May 2009