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neptune shower exotic 9.5W no hot water comes out?

We have no hot water with this shower .Its my mum who is 82 .We had similar prob replaced solenoid is this the same problem.Please help

anne gibbons
April 2009
NeptuneNeptune Exotic 9.5WBathroom Appliances, Baths and ShowersNeptune Shower Exotic

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Neptune Exotic 9.5W Shower - No Hot Water