Hi, I've got more information that could potentially help resolve this problem.
Please see the link below to see the hot water cylinder (Indirect Cylinder)that we are using that has the heating element numbered as '6' on the picture no longer working.
http://www.diydoctor.org.uk/projects/domestic_hot_water_systems.htm
1) Pipe number '4' is where the hot water coming from the boiler down stairs.
2) The hot water goes through the coiled pipe and goes out to pipe '3' cold, which I think goes back through the boiler to get heated up again.
3) Pipe '2' is where the cold water comes from, from the tank in the loft, which fills up the emmersion heater. Which should also get heated up by the hot water going through the coiled pipe coming from the boiler pipe '4'.
4) Once the cold water coming from pipe '2' gets heated, then this goes out from Pipe '7' (Pipe '8' is just a air pipe, not link to anything) which comes out of the taps. But the problem is, the water coming out of pipe '7' is cold.
Question - Could it be that the coiled pipes inside the emmersion heater is covered with salt, which is why the water in the emmersion heater is not heating up?
There is water coming out of all the taps, which is cold and the water going into the emmersion heater from the boiler (pipe '4') is boiling hot. But the water coming out of pipe '7' go to the taps is cold.
I apologise if this isnt clear, but it might make it alittle bit more clearer by referring to the picture of the diagram in the link.
not so clean Dan and Sharon
March 2009