Don't know the answer, but having read your question in search of an answer myself, I went back to my machine and managed at least to open the door.
You need to take off the plastic skirt. On the left is a yellow plastic tab. Pull it away from the machinbe to unclip it, then tug down (a couple of times). Hey presto - the door opens. Now I need to try to work out how to fix my machine. If I do, I'll let you know.
Moomi
July 2010
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