i cant install the cd on my pc - help?

Hi, the problem started before i thought i had done the uptdate on windows. Someone told me to try the update to see if I would then be able to install my printer cd.
The error message also comes ontothe screen when i try to download Adobe reader.
The message reads:-
'The windows installer service could not be accessed. This can occur if you are running in safe mode, or if the windows installer is notcurrently installed. Contact your support personnel for assistance.'
I have removed the software and started again but i still get the same message. I don't know how to turn safe mode off.
Sharon

Sharon
January 2009

Okay, lets see what I can do. First, that link leads to a dead end. Nothing there. Second, did you download and install the update that was there? Is that what caused your computer to have this problem, or did you have this problem before installing the update? I need to know if it was the installation of the Printer's driver/software or the update that you installed that caused your computer to go into safe mode.

If it was the update:
-----------------------------------------------
You can remove updates by going to the Add/Remove applet in your Control Panel. Click [Start] and go to "Settings" and click "Control Panel" from here, double click the "Add/Remove Programs" applet. Near the top, click the check box next to "Show Updates" and try to find the newest update that you've installed (I'm guessing that this update was the last one to date that you've installed), the dates will be listed to the right of each program/update. Select the update when you find it and click the "Remove" button. Restart your computer to see if this fixes the problem.

If it was the printer:
--------------------------------------------------
Follow the directions from the previous paragraph to get into the "Add/Remove Programs" applet in the Control Panel. Once open, find any software installed by your printer. I'm not sure what it'll be called, but the manufacturer's name should be with it (ie: HP, Brother, etc.). Click any software installed by the printer's CD and click the remove button that appears beneath it. Clean out all of the software that you can find bearing the printer's name. After finishing this task, you can close out of all opened windows and click [Start]. From the start menu, select "Settings" and click "Printers and Faxes." Find the printer you installed and right click on it and select "Delete" from the menu. Unplug the printer and restart.

Did either of these solutions solve your problem? Let me know and I'll see if I can help further. Feel free to use my email address for responding as this thread will no doubt be buried by new requests for help sometime soon.

ryan.roler (at) gmail (dot) com

Ryeguy
January 2009

I use windows xp home edition. Windows was runningok until i tried to install this cd formy printer. Yes my pc does run in safe mode antomatically. I was given a windows update link from another member on this site. This is the link:-
http://www.microsoft.com/downloads/details.aspx?FamilyID=889482fc-5f56-4a38-b838-de776fd4138c&DisplayLang=en#filelist

Sharon
January 2009

To answer this question, I'll need further clarification. Am I to assume that Windows (Which version? XP? Vista?) had at one time been installed and was functioning until you attempted to update it? Did you update with Automatic Update provided by Microsoft? Does your computer automatically go into safe mode upon every reboot?

Ryeguy
January 2009