My response may not be the answer to your problem but it's worth a try, as it could be the battery needs a full recharge.
Turn your Tom off and plug it into the 240V supply on charge for 'at least' 4 hours.
There is a very small reset hole in the back or side. Use a match stick and push the reset in for at least 20 sec's.
Hopefully, this should bring your Tom back to life!
Nick (Kent)
November 2008