knocking on hotpoint aquarius wd440!!?

today i put the washer on it washed perfect no problems until it started to its spin it makes a very loud knocking noise so i stopped the washer and took out the clothes and tried it on spin did the same thing and then i tried it on dry and samething any ideas to what could be wrong

erica
December 2012

Hi the knocking noise sounds like you may have a fractured arm on the drum spider assy. this part has three legs to support the drum . and get regulary get eaten away by the powder as they are made of alloy. this usually dismantling the machine and changing thec spider assy. and bearing seal kit at same time. the tumble dryer section after removing the lid and unplugging appliance. may have 2 small cut outs with little red buttons. gently press the red button and lisson for a click. this will reset the stats. then try it out. the tumble dryer duct may also need cleaning out. i need more info on model no. and serial or prpduct no. good luck.

hamstreet domestic services ashford. kent.
October 2008