yes mine do exactly the same thing sometimes you can buy them from the official ghd sites/shops and unfortunately are second hand due to lack of organisation between company arguments you will have to either go back and complain or buy a heat pump at a standard retail price of £30-£40 pound I just took my ghd straighteners back and got them at a good sale price of £70 pound not to mention the money i got back for the straighteners so jokes on them
thank you P.S reply back to me where exactly you bought the hair product from thanks.
courtney
November 2008