I hope ithis answer is not too late, but mine broke and I called the retailer. They took down the model information and had new pulls sent (for free) even though it was out of warranty. I called Natuzzi as well and they were going to send me the parts for $10, but I had to send them a cashiers check first. I waited the few extra days and got them from the retailer in order to avoid the extra cost and hassle.
Paul
August 2008