I know, you probably would not believe it, but I have found this suggestion on the internet and it worked for me. There is a sensitive sensor inside and it prevents the toaster from locking when the are crumbs on the locking mechanism as well as on the heating elements.
HOW TO FIX: remove the crumbs tray, turn the toaster upside down and give it a good but gentle shake for a minute or as long as crumbs keep coming out of it. Move the lever up and down while shaking. Worked for me.
Taras
January 2009