i assume water is going into machine y/n if yes have you got the the soap draw set up for the right type of powder ie liquid or powder look on the divider tells you which is which. Clean the inlet jets in the soap drawer with a old tooth brush you may have a blocked hole/s. You can also use a wash ball and put the powder straight in to the drum this way it does get to the clothes
soap draw partition on the right is main wash 2
the larger of the two on the left is pre wash 1
the little one(different colour) conditioner 3
wirecutterman
February 2008