At the front of the fire at the bottom there are 3 horizontal bars holding in the coals. Under the second bar down there is a screw in each corner. Undo those screws and the whole front part will come away to expose the bulbs.
Nic Anderson
February 2008
I wish I knew...I have the same problem and no reply from the email address on the back of the fire or the helpline number. Did you find an answer ?
karen fox
December 2007
Automatic Answer
While you wait for answers, we may have found some information which could help you.
howtomendit.com for free repair help, information and advice.
Try fixfault.com to fix convector heaters.