I have the exactly same player and it's doing exactly the same thing. After spending a lot of my time checking out all I possibly can on this thing, I have put it where it belongs. In the garbage because, unfortunately, the overall design, especially the closing mechanizm style, is really lousy and it turns out that that's pretty much what the whole thing is. Garbage. Sorry that I couldn't be more helpful but I wouldn't waste my time on it if I were you and if you can get your money back or get rid of it that would be the best thing to do.
Gord
Gordon Pynn
August 2007