Dualit Kettle?

My dualit kettle had developed a temperamental on/off switch after 14 years.
I think 14 years from a kettle is pretty good!
I'll definitely buy another one

Niamh K
June 2021

We have a Dualit toaster. Worked fine for 20 years, then an element went. Spares listed but: ONLY ON SALE IN UK. Idiots at Dualit!

Chris Whitworth
October 2020

These are designed to fail.Firstly the three screws that hold the base of the kettle over the bottom elements are going to shear at any attempt at unscrewing.Secondly the bi-metal disc is capable of about 500 flexations (on/off) before it "loses" its ability due to metal fatigue.Approx 2 years of life!
You can unscrew the base but use epoxy glue to refill and push the screws into place and weigh base down...or use very thin raw plugs , wood dowel and use self tapping screws of similar length and width.I rebent the disc,pull the central tongue upwards away from the switch about 1 to 2mm.You should be able to use for another year or so.I am determined to get my monies worth.Next kettle i actually buy will NOT be a dualit.(cheapskates)

John
August 2019

The CJVK13 model is advertised as having a replaceable element -- other Dualit models are simply described as having non-replaceable elements.

However the description of the "replaceable element" model is misleading in the extreme as Dualit will not supply the part and charge £42 for replacment.

Before assuming the element has failed, check the instructions on this thread for dealing with failed boil-dry sensors.

John MacLeod
November 2017

Architect kettle. Element blown after 2 yrs and 4 months. According to Dualit - non repairable!! Expensive kettle and
a complete waste. Never again.

Tom
October 2017

I am on my second Dualit kettle (matching toaster combo!) in a year, as both kettles started cutting out mid-boil - very frustrating. I have discovered they are v simple inside but have 3 thermostats (ie round metal disks that bend/click when they reach a set temperature), knocking the switch off. In the Dualit's case, there is one disk near the main on/off switch that steam flows down over (from the tube inside the jug-part of the kettle), which turns the kettle off when the water hits 100 deg C (ie full steam). The other 2 disks, which are the cause of my problem, sit flush against the underneath of the element and are the 'boil-dry' safety protection. I assume these are supposed to 'pop' at a temperature higher than 100 deg C but for some reason are activating below 100 deg C (perhaps poor quality or wrong components). When either of these thermostatic disks 'pop', they lift a pin which separates 2 metal contacts (like the points on an old car, if you are familiar), turning the kettle off. As with all such disks, when they cool, they return to their original shape, allowing the kettle to be switched on again. Anyway, all it takes to fix this particular problem (at zero cost) is removal of 3 screws on the plastic base, then careful squeezing of 2 black plastic ears inside the external plastic switch to allow the switch to be removed, then the bottom tray can be slid over the protruding inner switch 'prong' and lifted away. Three more screws allow you to lift away the internal switch assembly from the heating element. You will find 2 thin metal disks covered in heat-conducting white grease (these are the boil-dry thermostats which need to be removed). Use a sharply pointed knife to lift each disk's central prong off off its tiny locating peg and slide the disks out with a thin pair of pliers or strong fingernail. A tiny white plastic push-rod will drop out (x2) when the disks are removed. Bin the 2 disks and tiny white white push-rods. When reassembled, the kettle will now function correctly, turning off at 100 deg as you would hope, but please note the kettle now has NO BOIL-DRY PROTECTION so always ensure there is water in it and the lid is properly shut before turning it on (fill it through the spout if you think you might forget to close the lid). Best option is to get a new kettle under warranty; however, if you are desperate, and don't want to spend another £85, this is a simple solution (at your own risk clearly).

Life Hack
May 2017

Touch wood my Lite Kettle is still going after 10+ years BUT the plastic is cracking and going all discoloured also the clear panels to see the water lever are all crazed. I can find any parts, Its a great jug but when it dies it will be the last one I buy

Campbell
November 2016

Also have a JKT3 cream coloured 1.5l jug kettle. The element has just gone after around 3.5 years (that seems to be the maximum life span for this model) and it is irreplaceable. I spent the extra money to buy this as we had previously had two Kenwood £20 models give up within 12 months (yet we had a cheap Kenwood toaster that lasted 16 years), so I suppose you could say in proportion we got what we paid for with Dualit. Maybe the rule is that you have to pay £20 for each year of life expectancy ! That works out at about 1p for each time we use it in our house. Next time I am going to buy a kettle based on looks; reputation; serviceability and price. Replaceable spare parts being the important element (geddit ?!?)

Downton Dave
September 2016

Like for others below, our 4yr old Dualit JKT3's element has failed and I can see that is a non-repairable design. Scrap. Expensive Style over poor substance. Not impressed.

Terry
November 2015

2nd Dome Kettle Spoke to Dualit Customer Services, only offered 34% discount on a new one. Classic style over substance I'll never buy (at this rate I'll need 10 more kettles at £50 each) another! They must be making so much money not to care about their customers! Want to be as successful as Apple?, then look after your customers like they do!

Mark
February 2015

Didn't learn our lesson first time round! Our second kettle has lasted 23 months and given up the ghost. Our Dualit toaster is over 10 years old and going strong. Will NEVER buy a Dualit product again.
How can the company be trusted to produce reliable products? Usually you spend more money to get better value in the long run: not with Dualit.

Chris
November 2014

Just to add a counter view, our Dualit has just failed after 17 years !!

Colin
October 2014

My Dualit Jug Kettle just failed - it's not the element, but the safety cutout trips before the water has boiled, how do I open up the thing to see if it can be tweaked?

Steve
October 2014

It's not possible to buy a replacement for the JKT3 model or I believe any of the current product range. I have read that a model to be launched in October 2014 will have a serviceable element.
My element has just gone. It lasted seven years. That's not bad really but since you buy a kettle for around £5 it doesn't make financial sense to buy Dualit. Even if you spend £5 every 13 months as they go bang your better off with cheap and cheerful.

Rober Jones
September 2014

Our Dualit electric kettle, a Christmas present to us last Christmas so we do not have a receipt, failed this morning after less than 9 months. Red light comes on but the element has failed. Same as our previous Dualit kettle, although that element lasted c.24 months.

Moral is: Do NOT waste money on Dualit. They look good but are badly made, they are often unreliable, and the lack of support is an insult. Spend less and get a reliable electric kettle!!

Malcolm
September 2014

Oh boy! just spoke to Dualit re:- kettle JKT3 3 years old & got same response as most of other posts.
I was reading the Dualit "ethos statement" as I spoke to them , pointed out how it contradicted everything I was hearing, my guess is that it all fell on deaf ears, calls aren't recorded so I expect no one there will be made aware, but I feel better for it.

P. Falcon, Birmingham
July 2014

Our Dualit kettle has just failed after about 14 months for the price I would have expected a better build quality

john
March 2014

My expensive Dualit kettle has just expired after 3.5 years, no change there then. Looks like new but went bang this morning and from reading the reviews impossible to repair. Best advice is dont buy a rubbish kettle like this one our previous Russell Hobbs lasted just over 10 years.

Terry
February 2014

Me too - the element on my year old Dualit kettle has just given up. They offered me 34% (?) discount on a new one but I don't want to have to pay out the best part of £50 every couple of years or so to keep replacing what is an inferior product. I'm off to buy Kitchen Aid - more expensive but built like a tank!

Cliff
October 2013

The element has just gone on my Dualit kettle. 15 years. Not bad, eh!

Jammy
September 2013

Just spoke to Dualit about spares for my kettle - still working perfectly after 19 years!!! I just need a new lid-knob and a couple of plastic feet - everything else fine. Perhaps the older models were better made?

Howard
August 2013

Contacted Dualit costomer services this morning after my kettle stopped working. I was informed that the element can't be repaired as it is a sealed unit. After only two years use an expensive kettle is only fit for the tip. I was offered a discount if I buy another Dualit kettle, but that would still have cost me £50 plus. Dualit make splendid tasters, but don't bother buying a Dualit kettle, they are rubbish, and expensive rubbish too.

Tom
May 2013

Dualit kettle lasted just over 12 months then wouldn't heat up! Very disappointing as it cost over £70. How do I go about getting it repaired?
Thanks Jane

Jane Parker
December 2012

am I unique, my Dualit element is fine after 3 years? The trouble is, it will not switch off automatically so you have to stand over it and all times, and now the switch is faulty so it takes a dozen or more attempts to switch it off. I too will not be buying another Dualit product. Absolute rubbish, with no spares available.

Ant
September 2012

Hi, our dualit kettle went pop today after only 16 months at an original cost of £75.Going to try the trading standards thing. In the mean time we have bought a Swan kettle which is very simular and cost £24 from Asda and its made in England!

Scott Burton
June 2012

our kettle which matched other appliances has also died after just 18 months. Very disappointed will NEVER buy expensive dualit items again.

maz
June 2012

Just like most of the others my Kettle has gone after 3.5 years, Dualit when phoned had no interest other than it cannot be repaired. The reason I went for Dualit is they had the reputation for quality and longevity not any more looking at the below posts. Shame as the casing is like new and would last it is evidently the cheap electrical components hidden within the anti tamper screws. That's another customer going German.

Les Weller
May 2012

readers.
If your kettle (or another appliance)is less than six years old and has had normal wear a tare the manufacturer is responsible through the retailer, to make good any faults FREE of charge.Contact your local trading standards via your local council.
Trading standards 1978 act
Regards
Tony Cotterill

Anthony Cotterill
April 2012

contact dualit direct they will offer a good discount on a new one not worth repairing

Stephen Watson
February 2012

My dualit kettle has just gone bang after a year, I am hoping that they will replace without receipt. My conclusion to all the answers on this site is that they must be charging over the odds as they knew they would have to replace almost every kettle they sell. Why do these companies not just fix the problem. Infuriating....

Alexdalion
January 2012

Hmmmmm Dualit Kettles. Our element has just gone and this web site confirms the element cannot be replaced. The kettle (from American Express hard- earned Reward Points) is less than 4 years' old and replaced a previous one that broke after only 15 months although Dualit did replace it. It has now broke and will be the last time I will buy a Dualit kettle.

Steve Sidley
January 2012

Our Dualit Kettle went bang yesterday and I too am amazed (1) that it didnt last very long (2) the element cant be replaced - 4 years ago this was a pretty pricey kettle and it is still in perfect shape mechanically as it doesnt see huge amounts of use. Staggered that the element cant be replaced (no Eco points for Dualit there) and when we go looking for a new Kettle later today Dualit most certainly wont be getting our money. Like a few of the so called "quality" brands this one just doesnt measure up these days

Adrian
December 2011

My dualit kettle element has just gone with a bang. I had a look at it and could see taking it apart to fit a new one did not look possible so I am not surprised to find new elements are unobtainable. This has lasted approx 4 years and we had one previously which lasted about 18 months but developed a leak, Dualit replaced it free.
We also have a Dualit toaster a little older and I have just replaced the central element at a cost of £10 and it was fairly easy to do. Will we buy another Dualit kettle...No, it will like our other appliances be a Bosch

John
November 2011

I bought my JKT3 kettle 20.01.10 and the element stopped working this morning. Also on closer inspection the screw holding on the handle has broken off and there is rust around the rim. Phoned Dualit this morning and as it is only 15 months old they have told me to return it to them with the receipt and they will arrange a replacement.
Not holding out much hope for a long term relationship with the new kettle, but hey i may not of even got a replacement if it had been over 18 months old.
Just like to mention that i have had one of their toasters for 11 years and have had no probs at all.

Pamela
July 2011

We have a Dualit toaster and within 2 years the timer failed and had to buy a new one - £20. Now the replacement is failing.
Our two year old kettle has just blown the element and guess what - you can't replace the element.
Dualit are you trying to give the business away?

John
December 2010

Oh dear, I wish I had consulted this website before buying our JKT3. We were so attracted by the stylish shape that we felt that the 50 something pounds it cost (rather more than we would normally think of spending on a kettle) was well worth it: and so it was, until it stopped working this evening after barely 2 years, and I find that it is now only fit for scrap. A case of good styling but poor engineering. Like other respondents, we will not be buying Dualit again.

Bill S. Warrington
August 2010

Ours stopped worning this morining (2006 kettle)

I can't believe that a kettle costing this much can't have the element replaced.

We also have Dualit toaster, scales, liquidiser (also stopped working recently, which is ominious)

Will never buy from this company again - they are a disgrace and probably contribute way above the average to landfill.

John Clayton, Lincolnshire
May 2010

Our Dualit kettle has just gone bang in under 4 years, back to using an old plastic white kettle of over 10 years old - perfect ! Now I also find out from the above that they are not able to be fixed. I hope dualit get this message that I am yet another customer who now does not believe their hype that they have high quality products that last a lifetime -
Dualit get the message and change your quality or lose your business !!!!

Miles R, furious from Northumberland
May 2010

MY VERY EXPENSIVE DUALIT TOASTER WENT BANG RECENTLY. I RANG DUALIT TO GET A REPLACEMENT ELEMENT AND WAS TOLD THAT THE KETTLE COULD NOT BE REPAIRED AND THAT SOME ELEMENTS LAST LONGER THAN OTHERS . MY KETTLE IS FOUR YEARS OLD. I HAVE A VERY CHEAP PLASTIC ONE THAT I HAVE HAD FOR TEN YEARS WHICH I HAVE BROUGHT BACK INTO USE , I ONLY REPLACED IT WITH THE DUALIT ONE SO THAT THE KETTLE WOULD MATCH OUR TOASTER .

JUDY WILLIAMS
February 2010

just had my element fail - couldn't find receipt anywhere, eventually phoned dualit 01293 652500 and gave serial no which was 2006.32 so i've probably had it for at least 2yrs and they are sending me a replacement kettle in 2-3 days - can't complain at that for excellent customer care as i had no proof of purchase.

steve
December 2009

I phoned dualit and as my kettle was 2 years old the warranty was expired. If I had bought it at John lewis however I would have been covered which is worth noting for future purchases.
Anyhow they sold me a new kettle at 40% off the list price. It worked out to be £42 inc delivery.

Mark Riley
September 2009

Is there an answer I wonder,!? its such a shame as I have just bought a dozen of them from an auction sale and 3/4s of them are not working,I was hoping to have them repaired and re sale them at a carboot but,obviously this cant happen

eunice soko
July 2009

Thank you for a wonderful website, but sadly it only confirms my suspicion that our very expensive 'for life' Dualit kettle wasn't worth the money as we can't replace the element as my husband wanted to when it went bang a few months back. Replaced it with a MUCH cheaper Russell Hobbs (recommended by Which?) which so far is great. What a terrible waste to throw out whole appliances for the need of a simple part.

Louise P, EPsom
July 2009

I have not been able to find a supplier of spares. If the element has gone it's scrap as the whole base needs replacing. The thermostat tube tends to get stuck and prevents the kettle from staying on. It is also likely to leak from the seal between the body and the thermostat tube. The switch mechanism is so complicated as to suggest that it was designed by an alien intelligence! I can't figure out how to disassemble it. I checked the element on my daughter's kettle and found that it had a resistance of 24 ohms which is indicative of it being ok. I cleaned limescale from the thermostat tube and reseated the seal but still couldn't get the kettle to work. There may be some other device that is hidden by the switch mechanism, but until I can detach the switch from the base I can't investigate further. does anyone know how to do this?

Geoff
May 2009

Our dualit KT-3 kettle is 13 years old, (stainless steel, black bakalite handle and knob). It was expensive to purchase but we essentially thought we had bought a kettle for life. (They aren't the most complicated bits of equipment and with replacement parts can last forever. Last year the knob on the lid broke. A quick call to Dualit had a replacement sent through the post at no cost al all. Great service. And it gave us confidence that should anything else go wrong with the kettle we'd be able to get replacement parts from Dualit.
The on/off switch started playing up a couple of weeks ago. It would either not engage or remain engaged after the kettle had boiled the water. A phone call to Dualit only to be told after a change in policy, they don't sell spare parts for my kettle and to look on the internet for suppliers. I've tried everywhere and can't find parts for my kettle. So, a kettle that has lasted 13 years, simply needs a new switch to keep it going is to be scrapped. makes a nonsense of buying best quality equipment on the basis it will last forever if you can't get replacement parts.

Marvin Mullen
April 2009

My kettle element has just gone bang. I have tried god knows how many places to get an element. I was getting no where so I rang Dualit up 01293 652500. A very nice chap said that Dualit does not replace elements in their kettles. But if the kettle is less than 18mths old and I can prove it with a receipt, they would exchange it.....which is great, but it makes my warranty out of date by a couple of months. Guess I wont be buying Dualit again. I picked up a little cheapy sainsburys plain white cordless one to tide me over until I got the Dualit fixed, must say that its not half bad at all....and it was £4.99. No that was not a typing error! I now how have to explain to my poor over worked husband why I thought a £65 kettle that I cant get repaired was such a good investment!!! To say that I am a little white with fury is an understatement!

Sunrise1408
March 2009

I have the same problem with my Dualit Kettle windows and they have started to leak also the rubber seal around the window has gone. I phoned Dualit and the person told me that they do not replace the windows but would give me some money off a new kettle. Shame nothing else wrong and I have taken out the windows it took me about 5 seconds. If they would send me new windows the whole repair could be done in about 10 seconds!

Roy
November 2008

Good luck with Dualit. I have been to them to get a replacement knob for my less than a year old kettle that is crumbling and I am getting no where with them. They keep telling me the part is due in and when it arrives they will mail it out. I have been hearing that line for 4 1/2 months now!!! NEVER again will I purchase one of their products, not worth the money and they don't have good customer care.

Deborah
October 2008

My two year old dualit kettle has developed hairline cracks in both viewing windows. At the moment it does not leak! The cracks are getting worse and I want to know if I can get them replaced.

Stephanie
April 2008

Contact Dualit .com - 01293 652 500.

Sarah
February 2008