I just had the same thing happen to my ridgeway gfather clock. the manual said it was sent on the silencer mode. there's a lever on the right side of the clock on mine and it just needed to be switched to the opposite position. it immediately started chiming. I read that the outside weights control the chimes. I hope this works for you because I was seriously worried when the weights weren't dropping on my clock but now they are working.
Jayme D
November 2007