My Samsung DVD-VR330 will not eject it's disc?

I was attempting to update the firmware on my Samsung DVD-VR330 and it gave me an error message stating the update was unsuccessful and the DVD drawer has not opened since. I hit the eject button and the display says "OPEN" for hours, never actually opening. I have left it unplugged from everything for 5 days and still will not eject the disc when plugged back in. I have gone so far as to open the whole unit up and physically remove the disc and still it will not eject the DVD drawer. I have done the manuevers to tell the unit to reset to factory settings, but nothing happened; my understanding from the instruction book is that it won't work if there is a disc or tape in the unit and the unit thinks there is a disc in there. I have unplugged the DVD player/recorder from the other circuitry in the unit and plugged it back in, but still no eject. I called Samsung and they were no help. I am contemplating TiVo. Any other suggestions? I would consider mailing it to someone who thougth they could fix it, or at least make it look like it was broken in transit so I could could collect on the postage insurance (kidding).