YES...I can help!! The shampooer has a little round suds screen that fits onto the tank where the small hose plugs onto it. Sometimes this screen gets lodged sideways in the end of the hose (or lost altogether) and this will make the shampooer behave the way you described. Find and replace the little screen and you'll be set!
If you have any other questions, visit me at my eBay store...
http://stores.ebay.com/CLICK-HERE-FOR-GREAT-DEALS_W0QQsspagenameZMEQ3aFQ3aSTQQtZkm
I can get you a new screen, bags, belts, shampoo or ANYTHING ELSE you need for your Kirby (and my prices are GREAT!)
Hope this helps!
eBay seller ID.. b0sslady2001 (Marci)
June 2007