Hello Lynn,
First thing to do is change the needle and make sure you put the needle in the correct way round, most common fault, when you thread up the machine make sure the presser foot is up and the cotton goes between the tension discs, the tension should be set about number 5, you can e-mail me if you wish if you have any further problems, drivewithken@blueyonder.co.uk
Ken
Ken Dourof
April 2007