Check the opening behind the top tray.
There is a large white nut that has a rubber insert, it unscrews. This is the inlet feed for the top tray arm. You may find that the rubber is split or worn and so no pressure gets through to the top arm.
Reason I know! My top shelf is always dirty and doesnt rinse properly found split rubber on nut.
My two pence worth is that this is the worst designed dishwasher I have ever known. Good luck
Dave J
May 2005