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water in dispenser?

when the wash has finished the softener draw is full of water and clothes do not smell of softener

sue frankland
March 2016
One presumes you are talking about a washing machine (although you told us neither that nor the make/model)

On that assumption, you need to look in the manual fo rhow to clean the softener drawer. there is usually a little syphon device in the drawer that gets bunged up . It can be removed to get rid of the crud. the exact appearance and removal procedure vary from machine to machine.

RTFM
March 2016

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