Just to keep you up to speed gts,Brian contacted me late last night and had trouble following my advice when I phoned him back.Turned out he lived not far from us,well 36 miles round trip.
I went over this morning and he has the 9454 with kp1 on entry Kp2 high level.his issue was kp2 which had come of a system with only one rkp,so you know like me mate it's address is kp1.
Cut the link for rkp2 addressing,reboot with new battery,back home in 45 mins following a full system test.
Just charged him for battery and fuel,he was over the moon.
Ps I have sent an email to this firm he used in bingly asking for a copy of their engineers report and why no attempt was made as to a repair,regardless of it's grading which the customer stressed wasn't used for insurance purposes.
Oh well mate just thought I would let you know that it was an addressing issue as we both had originally told him,unfortunately he couldn't understand our advice.
Was going to text you but that would have taken me forever using my fone,besides the buttons seem to get smaller these days :D
e manno
September 2013