Infuser stuck in the down position?

If the infuser is actually at the bottom you should be able to release it by using the two red tabs.
If infuser is not at the bottom you should be able to get the tray back in.

If all else fails. Unplug the machine. Remove the machine casing and carry out a manual wind of the rack. When you take the casing off you will see a long threaded shaft rack. Remove the drive motor (4 screws hold this in place) Turn the rack screw by hand to wind the infuser up/down until you can get the tray back in. Refit the motor. Power back on and test

Garry Knox
August 2013