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How do I get my bristles on the floor attachment on my dyson dc 35 to spin?

We have dyson digital slim DC 35 vac and the floor attachment wont spin. I have tried everything I can think of. Please help.

Steph
May 2012

Have you renewed thr drive belt or cleaned the existing brush roller of ALL hairs etc, which could cause it to slip.

Chris
October 2012

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