so you don't know the code for it,
you cannot change the user code without first entering existing code,.
Contact the previous owner, or agent,they are legally obliged to give you the information,especially if the system hasn't been powered down.
If you power the system back up without the user or engineering code,you will not be able to silence or reset the tampers.
Its a great panel and well worth getting a pro in to sort and service it.
Hopefully it should give you many more trouble free years.
H&R
April 2012