Hi, i wouldn't use that bike shop if they don't know the basics of plug grades, for example a B7ES is hotter than a B8ES but if the engine is tuned nicely you shouldn't need to change grades to cure a 'problem', such as adjusting the needle height to cure that sooty plug! but in your case i think you need to beg, steal or borrow a strobe lamp to check the timing if that's OK then strip your head & barrel to investigate, all the best.
Ted
September 2011