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Mend Refrigerator Freezer Evaporator

The red light comes on and the food has gone soft. ?

The red light comes on and the food has gone soft. The fast freeze option does extinguish the red warning light but the food remains soft. There is no ice forming within the evaporator compartment. Does anybody out there know what the fault is please and how to fix it ?

Thanks !

Stellabelly
May 2011
Kitchen Appliances, RefrigeratorsRefrigerator Freezer Evaporator

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Freezer Not Freezing - Red Light On