Thanks for your help,
The guy I got to have a look at it when we moved in 9 months ago said it sounded like the pump. I called up Ariston UK and they said it could be the thermostat, the diverter valve or a blockage but not the pump because if it were we wouldn't have hot water.
I guess I'll get someone in and hope they know what's what!
Cheers
Chris
September 2006