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downloading on ir5055 notworking?

the ir5055 copier is not able to start the down load prossess it keeps give the message "can not connect copier with selected ip address. but i am using the recommended ip addresses for pc 172.16.1.161 and copier 172.16.1.100
please advice
PS I AM USING SERVICE SUPPORT TOOL Ver 4.04E

PETER CHISENGA
December 2010
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