How can I fix my Servis washing machine M6854W?

My washing machine begins by draining then starts to fill up stops waits starts to fill up again, agitates then stops. The lights are on for the spin speed, icon for washing and the start light. It sits quiet for about 5 mins then the start light goes out and lights up on end. Tried spining and it drains. checked all pipes for blockages. Seems to be waiting for something, maybe water to heat up or the programme to tell it what to do next. The element didn't seem to be warm but we don't know when it starts to warm up anyway. Can you help.

Joanne Knight
September 2010