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Hotpoint Washing Machine WMD942 Ultima: pump very noisy?

Hi guys,

Just bought the above machine as I was looking for a quiet machine for a small kitchen and the so called "Sssh" technology was recommended by the shop assistant.

It is quiet, even the spin except when it is pumping out (which seems to be a lot of each cycles time) and it has been so noisy compared to any other machines I have ever had on the 5-6 times I have used it.

I have had the Hotpoint engineer out and needless to say it didnt make the loud grating/vibrating type noise when he was here. He really didnt believe me, that was even with me playing recordings of the noise I had taken and my daughter backing me up. The pump is clear of foreign items so that is not the issue and his computer diagnostic tool says I haven't been abusive to the machine in any way!

The only difference is that he didnt use detergent when he ran the cycles to test it. So I can't exchange it as apparently the machine is fine! The machine is supposed to be 56db and I don't have a noise meter to hand to measure it. The noise the pump made when he was here was tolerable but still not great.

He also commented that the "Sssh" technology only applies to the motor and nothing else. The new machines also apparently use less water and some built in non return water ball mechanism will make noise.

And needless to say the grating pump noise is right back now he is gone and I am using detergent! Maybe the ball mechanism is disrupted my soap suds? However it does it on rinse too.

Before I get into a wrangle with the shop about the machine and trade descriptions etc etc I plan to vary the detergent amount and type to see if that helps and also maybe try to pack some sound proofing around the pump area just to see if I can tolerate it.

Would anyone be able to offer any advice or have any experience of this issue?

And if I cannot live with the intrusive pump noise and I can manage to get it exchanged, any advice on a nice quiet machine?? I am not concerned about water consumpion if I can get a quiet machine.

Thanks in advance for any help offered

Fiona12
August 2010

Hotpoint Ultima Household Appliances, Washing Machines Hotpoint Washing Machine Pump

I have washing machine WT960G Ulitma super silent wash and this has never been silent - however my query is that at the moment it is not filling with soap suds - any help would be much appreciated.

Simone Chambers
October 2010

Hi Will,

How did the engineer visit go?

Fiona

Fiona 12
October 2010

Thanks Fiona

The engineer is coming on Wednesday so I'll make sure he reads this. That should hopefully solve it....

Will

Willard
October 2010

This is clearly a Trading Standards issue.
Manufacturers absolutely Hate Negative Web Feedback for their products for obvious reasons.
I strongly recommend that you use this "legal weapon" on any manufacturer who tries to duck and wriggle out of their obligations of their faulty or poorly designed goods.
But remember to give them a fair and reasonable chance first to resolve your problem BEFORE unleashing this devastating "electronic warfare" on them!

Alvin Pritchard.
October 2010

Hi Will,

It looks like these "steam engine" machines are starting to raise their ugly heads. They are so annoying especially, maybe like you, I got it for my small kitchen not a tucked away utility room or garage and the noise resonated round the whole house.

I will try and describe the pumps as best I can, though I am no engineer and it may not make huge sense.

My machine made exactly the same noise with its pump that you describe. The 2nd engineer who called showed me the two pumps. The one in my machine did not have a little blue cover on one of the outlet valves. I believe the engineer described it as the valve that stops water going back into your machine if you have fitted your machine beside your sink and your own dirty sink water made its way down the outlet tube for your machine. This happens apparently if you don't have a the outlet tube high up enough. Mine isn't under my sink however he said it is a percaution incase it had been.

The 2nd pump he put in did have the blue "cap" like thing on this valve and now the machine makes no such pumping noise anymore. I have done 3 washes since and so far so good.

I hope you have success with this. The first engineer who called didn't seem to know anything about the "blue" lid and didn't even take the pump out. He said the steam engine noise was normal and I had to live with it. The 2nd engineer seemed to know and care more and was very helpful. Persistant with Hotpoint seems to be the key as I had 2 rounds of complaining with success at the end of the 2nd round.

Besy wishes

Fiona

Fiona 12
October 2010

Hi Guys

I have just bought a new hotpoint washer dryer, BHWD129. It claims to be super silent but is anything but. The general washing motor noise is quiet and just what I wanted but it is constantly interrupted by this ridiculous pumping noise. As you have described it, it is a grating noise and sounds like a steam engine. I have already raised this with hotpoint and they are sending an engineer next week. I was warned that if the engineer finds no fault that i will be charged. I was also told that the super silent claim only refers to the wash. They somehow seem to forget that pumping dirty water out of a machine is part of the washing process.

Do you have any advice on how you both managed to escalate this with hotpoint. I'm not looking for a refund, I just want this awful noise to go away. It's ridiculous that a machine I have bought because it's "super silent" is actually noisier than any machine I have ever owned, or ever used before. Fiona do you have any more info on the 2 different types of pumps please?

I'll keep you posted.

Thanks, Will

Willard
October 2010

Hi Alvin,

Good for you. Your success has spurred me on and I complained again.

This time they sent another engineer who replaced the pump and the steam engine is gone!!!!

It seems there are two pumps going round, one with a little blue cap thing and one without! Mine didnt have the blue cap and now it does and the pump is quiet.

It is such a good sound!

Why the first guy didn't check the pump I don't know.

I hope your new machine goes well for you and thank you for the incentive to complain again. It really paid off.

Best wishes

Fiona 12
October 2010

Hi Fiona12.
Had a phone call today from Hotpoint/Indesit group confirming that they will take our machine back and give a full refund.
I am over the moon.
The flags of victory are flying high over Anglesey tonight.
The weapon i used against them was electronic warfare buy way of plenty of Negative feedbacks and reviews.
You do the same babe and victory will be yours too!

Alvin Pritchard.
October 2010

Hi Alvin,

Good to hear you are taking this further. I have been in contact with Hotpoint asking for them to change the machine and they have told me that they won't as the loud pump is not a fault! I am sitting on the whole issue at the moment as I am so annoyed at the whole thing and don't trust my reactions. The shop won't change it either.

The engineer tightened up the concrete block on the top for me to see if that would make any difference so he kindly didn't charge me.

I now usually put the machine on and leave the house as the pump noise grates with me so much.

Good luck with Trading Standards, I will be interested to hear how you got on.

Fiona12
September 2010

And did the engineer bang you for £50 for finding a "no fault"?
I have the same machine mate and despite it's super silent claim, the reality is that the pump sounds like a steam train leaving the station! it really is that bad.
Trading standards will be called into my case as HOTPOINT are making false claims regarding it's Super silence feacher.
This model is Rubbish, and will damage the reputation of HOTPOINT.

Alvin Pritchard.
September 2010