request operating instructions for VAX Steam cleaner?

They are available at the Vax website here: http://www.vax.co.uk/downloads/pdf/VaxGuideNo99a.pdf
If you still have problems call the Vax Careline on 0844 412 8455 - it's based in the UK, open 7 days a week and a large number of problems can be solved over the phone. If there is a technical problem and your machine is still under guarantee, Vax will collect, repair and return it to you free of charge.

The Vax Team
August 2010