Sounds ridiculous, but I have read it online and successfully (short-term) fixed it by whenever it has the sad face - drop it on the floor or bang it on the bottom of the ipod (where you insert the charger) and it almost always works for me.
Again, it sounds stupid - but works.
Alex
January 2009
sorry to answer a question with a question . but anyhoo
I recently had a dead ipod as you did. I replaced the hard drive (and the battery while i was at it) and its going like a wee train now. You have to exhaust all other ipod-PC possibilities 1st. but it sounds like the drive to me.
if your prepared to take the back off and fiddle its straight forward.
email spiceralex@hotmail.com and Ill try and help
alex
September 2006
I can answer this question...
MY IPOD HAS A SAD FACE ON IT WITH CROSSES FOR EYES WHY IS THIS?(SIXTH IPOD)?