Mend > Refrigerators

Samsung USA f/freezer Rs21, problem under warenty? ?

I went onto the samsung site and booked an appointment for engineer to come out under warranty that was 4 weeks ago, it says do not call again once logged, but as you have no way on knowing if they recd your message, I did log again...still heard nothing, now 6 weeks, anyone know a different route,, Not to have it working in this heat is maddening. she has a 5 year warranty She freezes up at the bottom of the fridge...
we are nursing it along to keep food cold. Help please

Sue and Steve Clark
July 2010

Samsung Kitchen Appliances, Refrigerators Samsung Problem Engineer

hello , if you cant get it fixed under warranty , you may want to try ..

ebay item 280542350418 i fixed my f/f with this
quite easy if you are diy minded ..

cheers jake

jake ridley
August 2010

if i send any emails i get confirmation that it has been sent to the recipient successfully and a tick sign (this is what i look for now) do you wish to add this contact to your contacts .any none sent ones should raise a error message FAILED to send to : please recheck details

i'd send them another e mail leaving your land line contact number, your mobile number if you have one 6 weeks + is a log time for service check there site for a complaints number

wirecutterman
July 2010