i too have your problem cheryl... mine still works but my friend ran it over with his car and there is a small crack in one corner so the screen quality is poor. i know you need to take the too screws out of the flip(on either side of the speaker at the bottom which are under the 2 little glued plastic pieces) and the plastic stopper on the edge of the flip(accessible with the phone opened for txt messaging). but after that i cant seem to get the case apart. mine is still in use so i am a little leary of going any further for fear of breaking it completely otherwise i would try and figure it out. you can find replacement screens on ebay for as low as 25 bucks. i think once you get the case open its pretty simple to install the screen. never done anything like this b4 but if someone knows clue us in.
josh
December 2009
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