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guarantee's?

just brought new washer recently hole in pipe say they wont repair cos not covered on guarantee only electrical reckon hole possibly vermin damage ...wot with five cats in house dont think so ...are guarantees really worth wot they say

t.k
November 2009
If the pipe came with the machine and the machine is under gurantee then the pipe must by definition be covered by the guarantee - they can't exclude a specific part from the overall terms of the guarantee.

Their claim that the pipe may have been damaged by a rodent is pure guesswork on their part and they have no evidence to substantiate it.

Their responses have no logic - on one hand they say the pipe is not ccovered and on the other hand they claim it's rodent damage - if it's not covered then it's not covered - they don't have to introduce rodents to disqualify your claim - but they do strangely?

The pipe may indeed have been damaged by a rodent but until they inspect it they are not in a position to form an opinion.

The warranty is owned by the vendor - the people you gave your money to - if in the UK, contact your local trading standards department or call consumer direct who will advise you.

http://www.consumerdirect.gov.uk/

You probably have a claim agsinst the vendor and my eventually get a new pipe - however it may take months to get resolution and cost you the price of several new pipes - it may be best to just shrug and send for a new pipe at your own expense.

Complain clamly if you complain at all.

Good luck...

Peccavi
November 2009
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