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error codes e004/e353 on cp660 colour copier?

fuser rollers are quite warm but still getting above errors.pls.help me thx.

tony
October 2009
E004
Cause• The upper/lower fixing heater has an
open circuit.
Description•A check is made for an open circuit
at the start of temperature control.
The AC current expected in the fixing
heater is absent.

About the e353 I couldn't find any info in the brief look ofer the service manual.

cristi
November 2009
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