I too have this shredder, and it is DYNAMITE! Hate to lose it cause I think hands down beats all shredders I have seen on the market. Great capacity!
My problem is basically dull cutters. So I have to shred
favoring the right side of the shredder to avoid jams.
Other problem is that this thing has to be about 20 yrs old, and the plastic parts are wearing. There is a mechanism on the underside, which is intended to STOP the shredder from functioning when it's full (weight from the shredder triggers it).
So, my current problem may be yours. Play around with the basket, and see if that gets it to work. In my situation, I have to slightly tilt it forward (the basket) and it starts to function. But, it's a pain to have to do that each time to make it work, especially when you have a lot of shredding to do.
Blueman
April 2016