It's a stock fault on these and the Hotpoint version.
You need to contact your dealer as it need correcting or replacing. Nearly every one we've received have also had this problem.
The drum runs so close to the cabinet at the rear of the machine that even the slightest twist in the cabinet will cause the drum to rub and make a horrendous scraping noise.
The cabinet can be pulled out slightly or twisted back to stop it. Merloni, the manufacturer really need to get their act together and sort these machines out. So far their response has been to deny any knowledge of a problem. Hmmmm.
Cobweb
October 2004