Hi, had the same problem myself. Just bought a socondhand van but didn't check it out properly and found the igniter didn't work. Gary at Arcsystems offered a repair but my solution was to drill a 18mm hole to the left of the fire and fit a piezo igniter from a bar-bq. Cost £1.50 from www.bes.co.uk part number 7344. The existing wire to the electrode can be threaded through the casing and pushed on to the igniter. Time to do the job 10mins. !st press and the pilot was alight. Photos available if required.
Tony C
June 2009