they sell booklets and do it yourself instructions on cd that show you how to reset the 18 or 24v packs using the charge off a car battery on amazon and ebay. each battery requires different charging time so you'll need instructions.
gus partridge
April 2011
If the batteries were left discharged, they could well be goosed - the normal sequence is to run the batteries completely flat, then immediately give them a full charge for a few hours.