The law in the UK may be different to that in S Carolina but here the warranty responsibility on a product is owned not by the manufacturer but by the vendor.
If the warranty is still valid check with the people who sold it to you. You will need to show proof of purchase.
A manufacturer will typically not get involved with individual cases unless it's a product safety issue - although some manufacturers may talk to the public it's not always a regular thing.
For instance if you buy a new car and it breaks down you contact the dealer who sold it not the people who made it. The dealer will claim against the manufacturer.
Peccavi
March 2009