how to obtain sparefor my challenge xtreme pressure washer?
the first stage of the pipe from the handle has split and a replacement does not seem available the pressure washer madel no. is DW-1840BV. any suggestions as to availability of spare or suggestion on repair
where do we get dertergent bottle for challenge model YLQ4.40C-100A please
Karen Wray
January 2015
Hi, I have only had my challenge pressure washer for ten years. It has only been used 427 times for a mere 1200 hours and the wretched lance split. I am mortified and am going to complain. What's do you think are my chances of getting a free replacement?
Nozzle Durante
February 2014
Powerbase and Challenge spares are availabe from sparesgiant.com
http://www.sparesgiant.com/cleaning-equipment/pressure-washers/?___store=default
Wonderkid
October 2013
lances from amazon.com - about £11.00 - Simples!
robin.
September 2013
did you get a lance for the extreme if not i have one available, as you cannot get internal parts for these it s a con as far as i am concerned
Ted Hare
September 2013
Where can i buy a new lance for my Challenge Extreme High Pressure Washer (2000 watts) Its only been used a couple of times and yes its split.
Kevin Reeves
July 2013
Bamforth Trading - out of stock...so trying other suggestions, thanks for those as my lance has just split and this is the second one to split on me in just over 3 years of very minimal use...definitely worth spending a bit more on a decent pressure washer
Mervyn
May 2013
go to http://www.bamfordtrading.com/products/427657-replacement-lance-for-dirt-devil-and-challenge-xtreme-pressure-washers.html
£15.15 delivered.
Bamford
March 2013
need a new inlet and outlet plate for my challange xtreme pressure washer model no dw 1840bv
Janine Fearon
July 2012
my model ylq5321c=150a challenge washer only used twice and spray pipe split and damaged easily in other areas, so not fit for purpose. Argos should not sell them!!
Ian
March 2012
My power lance split. I have just found a replacement lance complete with handle from - silverlinetools.com -
I purchased the lance from - silverlinetoolbox.co.uk for £12.62 + p&p
roy
February 2012
seems they do split easy..... another fix done using 8mm copper pipe (central heating microbore pipe) - i drilled right through split section with 8mm long drill bit & inserted 8mm pipe - i had a former from brake pipe kit to seal nozzle end - pipe was a tight fit and had to be persuaded into place (i used oil to help force pipe into place)
sean
July 2011
just put a new seal in lance for mine - thought lance was split but decided to knock out 2 pins near front of lance & discovered lance comes apart revealing a short section with a seal inside....
sean
July 2011
Yep, mine split as well, got replacement from spares giant, now the pump has gone and can't source replacement. Machine only 18 months old grrrrrr!!!
Bob Simpson
July 2011
Just ordered new replacement nozzle with adaptors from Amazon part no 42040 / APW53 £17.85 free Del
Pops
July 2011
Not bothering to investigate repairs. just binning it. A nd buying Karcher.
martin. ruislip.
June 2011
can i get spare parts for my challenge presure washer model no yp2000e
mr ryder
May 2011
Try www.sparesgiant.com they do spares for B&Q homebase wicks argos and meny more.
Ernie
March 2011
I wouldnt bother. Once youve spent all the time and money on journeys, phone calls and complaints processes its cheaper to buy a decent one that wont break or cause you unnecessary annoyance! lifes too short, and so is my patience!!!!
T-Bone
March 2011
re comment from Jason 73 I have just purchased this Silverline part from Amazon, delivered within three days post free, what a bargain for £10.18.
Why can't homebase stock these as failure of this part is so common. Thanks for your help Jason.
Ron Riley
March 2011
Yup, mine went this afternoon and B&Q have stopped supplying these.
Trev Cannon
March 2011
They say you buy cheap you buy twice !! same problem, split power hose !!
Thank`s to the contacts listed and to know replacements can be sought.
John C.
February 2011
I have the 1800w one (Blue upright one) and the coupling that holds the front part of the lance on to the gun has split not happy
looking for parts
Andy B
February 2011
The pressure lance on mine has just split - hardly used the thing!
Peter E, Coventry
October 2010
Powerbase Extreme pressure washer bought from Homebase. After about 4 times of using this the motor started over heating and cutting out. Just beyond guarantee period so took it apart. Plastic cooling fan on the motor shaft has split and come off the shaft. Low grade injection moulding I'm afraid. Homebase rubbish for spares back up!!!! Can't seem to get spare fan blade anywhere. Any suggestions welcome.
A H G Allcroft
August 2010
yeah mines split too but lost my receipt,will argos refund/replace?
Jason73
July 2010
Go to amazon.co.uk and search for 'Silverline 427657 870 mm Lance for Use with Pressure Washers' - £10.18, works perfectly with challenge extreme DW-1840BV
Adrian
July 2010
I have a DW-1840BV which has been springing leaks recently, and can confirm that spares can be bought from Hilka - although they're sold as spares for RAC pressure washers. They have an order form which can be downloaded at http://www.hilka.co.uk/gfx/instructions/Hilka_Tools_spares_form.doc. The lance/"front half" of the wand is stock code QHPAVL and costs £10 inc P&P, and the trigger/"back half" of the wand is stock code QHPTHSG and costs £14 inc P&P. Bargain!
Ben Weaver
July 2010
It's strange that everyone has the same issue with this Lance. I had the crack in same location on the Lance.
B&Q has got a Accessory pack now discounted and cost only £10.
IT FITS !!!
PKhampton
June 2010
I have a similar problem. One site that looks promising is www.sparesgiant.com, but very busy on the phone.
John Croxen
June 2010
In the end I took the trigger gun handle apart and found that the lance extension that had failed (IE the part that links the trigger handle to the end piece you want to use - brush or lance) is actually the same type of attachment as the end attachments themselves, so I just bypassed the part altogether. Admittedly the gun is now about a foot shorter & I have to disassemble the handle each time I want to swap over to the brush , but at least it works!
Steve (Portknockie)
June 2010
I wish I'd found this forum a lot sooner. The lance on my Challenge Extreme also split at the embossed letters / pressure rating about a year ago.
Think I'll buy a Karcher instead this time. Saw Argos had started selling new branded Challenge Xtreme washers - won't touch them with a barge pole!
Thanks everyone for all your advice on how to get parts on here. If I can fix it for cheap I will, failing that I'll bin it and buy a new one.
Steve (Portknockie)
June 2010
same as same as - argos challenge pressure washer - split lance - gud job this Co not involved in the space shuttle - ? maybe they were - glad they went bankrupt - they fully deserved it .
paul sims
June 2010
Just got half way through cleaning the decking and, yes, the lance has split! Bought from Argos just over a year ago. Not impressed!
Alan.
May 2010
I've had my Washer for a few years now, had a split in hose which I managed to replace with one from Halfords which at £14.99 was cheaper than a new washer, I have cleaned my driveway with once and got it out today to clean my bike now the first stage of the lance has has split and I'm having a bit of a job finding one so I have taken the first section off and put the second section directly on to the handle which seems to be fine
Tell54
May 2010
Just got my Challenger Extreme out to clean patio and guess what happened.
This is a replacement that Argos supplied to cover the very same thing that happened to the original.
R W
May 2010
I've just had the exact same problem!
Was bought last april, used once last year and stored in our shed, took it out today to do the patio and the lance has split - it exploded water and dirt all over me!
I phoned Argos customer service and asked for a replacement nozzle and they are sending one out.
My receipt is just out of the 12mth guarantee by 2 weeks but I said we bought in May (little white lie!) and gave the old catalogue number (740/2027) and store we bought it at and they are sending one out in the post.
So I suggest to anyone with the same prob to try this before you have to spend up to £20 on a new one!!
Ger
April 2010
Guess what. I bought the power wash from Homebase - the PBX model and the lance split on the 2nd use.
Macca
April 2010
Hi, read through the reviews and took advice to go to the website you were saying about, order the part and waiting for it too arrive. In the meantime checked with them that this is the correct part and could I exchange if not and got this answer back.
"Any items ordered incorrectly would have to be returned at your cost and any delivery costs incurred by us would be charged or if paid you original delivery charge would be lost.
We have no knowledge at all of Challenge and until a month ago did not know they existed so we have no way of matching any items.
Sorry
Sales www.powertoolworld.co.uk"
Advice: check with them first before you buy, as looks like am going to loose money if the part does not fit....
Anita Evans
April 2010
Same here, same problem. Washer has been stored in shed over the winter, and only been used last summer once. Went to start cleaning patio today and the lance has split! Only managed to clean half of it, so it looks silly now with one half clean and the other half grubby! Thanks for the comments on here, as don't really want to have to buy a whole new washer!
Jayne
April 2010
Add another split lance to this "FORUM". Bought mine last year used it twice loaned it out once went to use it last week guess what???? Going to take' Dave DEC '09' advice, if that doesn't work then like 'Justin July 2009' its Tesco motor insurance for me... by way of an answer on what to do!!!!!!! Forget cheap 'n' cheerful. Lesson learned.
Mr J. Smith
April 2010
Mr J. Smith
April 2010
Thanks Phil (Feb 2010). The replacement bought from http://www.powertoolworld.co.uk/pressure-washer-accessories/draper-replacement-lance-for-pressure-washers-41401-41404-and-41403-42040.html was spot on. It actually seems better quality that the original!
The Dr
April 2010
I am almost sure - the Hilka Tools supply the replacement parts at half the cost of most other suppliers. You have to email for an Order Form, and then mail it. The High Pressure Lance is just £10 - they have a website - http://www.hilka.co.uk/products.php?sub=108
I have yet to work out which is the right lance, and there are two listed which look the same on the photographs (high resolution images). I need one for the DV1840BV
Dr Michael Foster
March 2010
I too have the same problem. My model is Argos Challenge Extreme DW-1800BH but I have been unable to locate a spare for this model. Anyone have any ideas?
Jan
March 2010
Hi again just a little update to say if you want a replacment on your challenge xtreme lance you can visit the link below & it comes with 2 other attachments to help with different models & will only cost £20.83 inc vat & P&P.
http://www.powertoolworld.co.uk/pressure-washer-accessories/draper-replacement-lance-for-pressure-washers-41401-41404-and-41403-42040.html
Phil
February 2010
Hi guys just to let you all know to help fix challenge xtreme pressure washer nozzle/hoze & especially splitting lances of gun problems you have experienced,challenge went bust & never recovered but draper took on there remaining contracts in spares & replacements, they have renamed them under draper spares as (draper replacement lance for pressure washers 41401, 41402, 41403,41404, 42040) if you look up these models & replacements you will find replacements for your lances on your guns & other challenge xtreme parts can be found as well.
Phil
February 2010
Managed to get a lance for my 1840BV from sparesgiant. Cost £29.37 inc VAT & P/P.
Malcolm Moran
February 2010
Hi I too have had the same problem on my 1840BV with the lance tip splitting. Out of guarantee unfortunately so I am pinning my hopes on Spares Giant!
Phil B
February 2010
Thanks Argos for getting back , but i do not wish to purchase another washer i only want the nozzle as my product is at least 18 months old and has only been used twice
kelly
February 2010
Standard response from Argos Customer Relations:
Dear Mr Doherty,
Subject: Catalogue Number 740/3844 - Challenge Xtreme 1400W Pressure Washer
Thank you for your e-mail regarding your faulty pressure washer.
I am sorry to read about the problems you are having with your pressure washer.
All our products come with a warranty which covers against manufacturing faults for the first 12 months.
Please return the item, along with proof of purchase, which includes your order number, receipt or credit/debit card statement to your local store. Our store staff will be pleased to assist you further.
Please accept my apologies for the inconvenience this has caused.
J Doherty
February 2010
same model same issue , have done alot of searching and found an accessory pack at argos for £6.99 but is no longer available not impressed
kelly
February 2010
Add another to the list. First time using it today after the winter snow (only second time using it in its lifetime!!!) and the nozzle end of the lance has split!! Very angry. Have contacted sparesgiant today (non-office hours though) so hopefully will get replacement sent next week. Mr Reed did you get any satisfaction from Trading Standards at all?
Mr G Carswell
January 2010
Ring 01934525999 and ask for PBX Xtreme power washer spares. The handle is in 3 bits - handle which splits (6 screws and a bit of leverage) - first bit of lance with brass valve (brass valve comes off) - second bit of lance. I've just ordered the first bit of the lance for £3.60 inc p&p!!!! The second bit that I dont need is £11ish.
SparesGiant http://www.sparesgiant.com/p-10034-powerbase-xtreme-pressure-washer-gun-fits-red-machine.html sells the complete handle for £19.99!
HTH
Dave
December 2009
I have the older DW1830BV washer and yes mine split to. I assume its likely to be the same lance.
I have emailed trading standards already.
Ian Reed
December 2009
Another one split after 2 uses! ALthough 2 years old I shall try the 'heavy' apporach with Argos too. Thanks previous respondents.
SJH
November 2009
Same here used the lance about 5 times and the second half split. Took it back to ARGOS and they didn't want to know although I bought it less than 6 months ago
Mick Chapman
November 2009
Yet another been used twice and its split maybe we should all complain to Challenger power washers. Just been to Argos as suggested but Argos say its nothing to do with them.
Glen, Fraserburgh
September 2009
Same fault has happened to me twice with the Challenge Xtreme pressure washer from Argos. I called Customer Services yesterday and they are posting a new spray lance attachment to me direct. If it happens again they've said I'll be given a replacement made by a different manfacturer.
Tim
September 2009
Argos now sell replacements for those out of warranty, they are £19.99.
Eddie Bulfin
September 2009
Add another split to the list
Mark A
August 2009
same here, lance has split.
had mine over 2 years and used it half dozen times. I guess this always the risk when you buy budget.
It was good when it worked.
i doubt Argos will entertain a replacement lance with no reciept so i guess just will have to accept this.
Maybe take out Tesco car insurance as they give free Karcher pressure washer when you do.
Justin
July 2009
Same problem after using about half a dozen times. Have found website called sparesgiant.com which seems to have replacement lances but as other answer suggests, I plan to go to homebase with copies of this site as clearly there is a fault that warrants product recall for safety reasons.
Tim
July 2009
same model, 1840 BV, same problem.
Steve Moon
June 2009
And another!!!! Second time of use and the lance splits at the edge of the embossed number. This is what happens when a stylist designs something instead of an engineer. An engineer understands stress raisers and would NEVER have put the embossed numbers in the shaft.
Norman C
June 2009
Oh no, I borrowed my mums pressure washer (same model) and the pipe split on me too. No sign of any spares. I am wondering if superglue will seal the split up??
Martin
June 2009
My washer, same model, has just done the same, used only once previously. Were you able to find spares?
Viv
June 2009
Go into Argos and tell them this pressure washer has known faults with the lances and guns. If they refuse to replace the parts tell them you'll involve Trading Standards as the product they're selling is potentially dangerous. They'll either replace the missing part or the machine in its entirety.
Leon Knights
May 2009
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