Hi Ziggy. It is likely that she has just mucked up some user programming. Fully resetting will lose all sorts of system programming as well and that aint good. Best if we just work out what is wrong and try some quick fixes first. There is usually not that much to change when a new owner takes over. This site has issues with replies, so go to www.eposwizard.co.uk and send a personal message to NZtech on there. Put a reminder about your problem so I will know who you are, and I'll help you further.
Mark
March 2009
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