While you wait for answers, we may have found some information which could help you.
Success
Message
change battery?
How can I unfreeze my Creative Zen Mozaic (EZ 100, 16GB)?
How can I fix my frozen creative zen? It's tricky?
Creative Zen Sleek Photo?
how can I make my Zen Creative MX battery last longer than 1 hour?
how can i unfreeze my creative zen 20gb mp3?
creative volume control problem?
creative muvo mp3?
How can I fix my creative zen sleek photo?
My Creative Zen MP3 Player wont switch on?
Creative Zen X-Fi2 frozen in rebuild ,disc scan mode?
my mp3 player (creative zen mosiac)it frozen on the recovery screen it says?