Hmm. that is very strange. I have never heard of them being an exact figure too much like that. The department setting that you changed should have nothing to do with totals. It might pay us to do a full reset and start again rather than trying to work out a tricky one like this.
At the end of the day, after the report has been printed,
Turn the key to Z/PGM and press SUBTOTAL.
It will print a prog report. KEEP THIS IN CASE WE NEED IT LATER!
Now, lift the printer cover, and remove one of the batteries from the battery compartment near the paper roll.
Turn the key to REG mode.
Turn the power off at the wall.
Leave the machine for about 20 to 30 minutes to make sure it discharges.
Turn it on at the wall.
Wait until it come back to normal display.
Put the battery back in.
The machine will now have returned to factory settings.
Try some sales and make sure they still print as you expect, then do a Z report, and see if it is correct.
Note: You will need to set the date and time. Let me know if you need help with this.
Mark
August 2008
howtomendit.com for free repair help, information and advice.
