Hello carolyn,
save the window for the moment, make sure first of all that you have the bobbin in the correct way round, should turn anti-clockwise, the thread should pull through the bobbin case with some resistence, if it is too loose tighten the larger screw on the bobbin case bit by bit clockwise until you can just pull the thread through, top tension between 4 and 6.
Ken
drivewithken@blueyonder.co.uk
June 2008